The Web Can Humiliate Dumb Companies. Can It Make Them Smarter? (TechWeb via Yahoo! News)

The Web Can Humiliate Dumb Companies. Can It Make Them Smarter? (TechWeb via Yahoo! News)
The Web Can Humiliate Dumb Companies. Can It Make Them Smarter? (TechWeb via Yahoo! News) Dysfunctional consumer companies know only two modes of customer service: Abusive contempt, or slobbering, cringing remorse. Cory Doctorow describes how broken companies can make good customer service the standard. Source: news.yahoo.com HTML-Magazin News System

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